Partnership Account Coordinator
Who we are:
Tribe Gaming is the leading mobile gaming content collective, founded in 2017 by content creator Patrick “Chief Pat” Carney to drive the growth of mobile gaming media, entertainment, and esports. Exclusively representing the biggest names in mobile content and the most talented players in mobile esports, Tribe’s powerhouse of creators has garnered 20+ million subscribers and 180+ million monthly views on YouTube alone, and Tribe’s esports teams have competed across major mobile titles – having won multiple world championships.
In 2021, Tribe Gaming raised funding from Spurs Sports & Entertainment and announced multiple first-of-their-kind partnerships within mobile gaming. Tribe Gaming is based in Austin, Texas with contractors located around the world.
About this role:
Tribe Gaming is seeking a Partnership Account Coordinator who will be tasked with the role of both; assisting in the execution and project management of campaigns and activations that are closed by our sales team, as well as working with a Senior Account Manager to learn from and eventually manage clients where necessary as the sole executor of the project. This role will play a crucial role in delivering successful activations and maintaining strong client relationships. They will be responsible for managing communication with clients, assisting the execution of activations, and collecting post-campaign metrics to create reports for clients.
What you’ll be doing:
- Working under the guidance of a Senior Account Manager on; the execution of campaign and influencer activations, overseeing the end-to-end execution of campaigns, including coordinating with influencers, managing deliverables, overseeing owned and operated videos, and ensuring successful live/experiential activations.
- Acting as either a main point of contact or supporting point of contact for clients, serving as a liaison between the organization and clients, relaying internal feedback to clients, attending meetings, providing regular updates, fulfilling client requests, and addressing any questions or concerns.
- Clearly communicating client expectations to all relevant teams within the organization, ensuring that deliverables and projects are completed on time and meet the required standards of satisfaction.
- Tracking activations and providing reporting, monitoring the progress and performance of campaigns, collecting relevant data and metrics and creating monthly reports for clients in order to offer insights and recommendations based on the campaign results.
- Assisting in the financial aspect of activations, invoicing clients, tracking down payments and ensuring that talent are paid.
- Building and maintaining strong client relationships, consistently seeking to positively impact client satisfaction, retention, and growth by providing excellent service and being responsive to client needs.
- Providing top-notch service to clients, ensuring that clients’ concerns and inquiries are addressed promptly and effectively, aiming to exceed client expectations.
- Improving the efficiency of campaign operations, actively seeking opportunities to streamline and optimize the account management workflow, identifying areas where processes can be improved, and making suggestions for increased efficiency and effectiveness.
What it takes to be successful:
- 1+ years of experience in an account management role or relevant industry experience
- A self-motivated and independent individual who can navigate relationships with talent, publishers and clients and handle multiple ongoing projects simultaneously.
- Basic knowledge of YouTube, Twitter, and other social platforms in order to to effectively communicate and coordinate with influencers and understand the best practices for social media activations.
- A high level of attention to detail to ensure that campaigns are executed flawlessly.
- Strong problem-solving skills to address any challenges or issues that arise during the campaign process.
- Able to work collaboratively with various teams and departments within the organization. This includes coordinating with the sales team, creative teams, and other stakeholders to ensure successful campaign execution.
- A broad understanding of different types of social media activations familiar with industry best practices in order to provide valuable insights and recommendations to clients.
- Strong interpersonal and communication skills to provide exceptional customer service to partners, talent, and clients.
- Responsive, proactive, and able to effectively communicate across several verticals.
- Local to Austin, TX, with the ability to come into the office 3+ days per week.
What we offer:
- An ambitious company focused on growth and continual improvement
- A fast-paced fun team of passionate people
- Excellent reputation with customers and within the industry
- Competitive market pay
- Unlimited paid time off, paid sick days & holidays
- Medical, dental and vision insurance
Tribe Gaming is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.
We are deeply rooted in the gaming universe and would love to welcome you on our mission to push the boundaries of gaming & content together.