Tag: Department: Sales

Partnerships Account Manager (Games)

Who we are:

Tribe Gaming is the leading mobile gaming content collective, founded in 2017 by content creator Patrick “Chief Pat” Carney to drive the growth of mobile gaming media, entertainment, and esports. Exclusively representing the biggest names in mobile content and the most talented players in mobile esports, Tribe’s powerhouse of creators has garnered 20+ million subscribers and 100+ million monthly views on YouTube alone, and Tribe’s esports teams have competed in four major mobile titles – having won multiple world championships.

In 2021, Tribe Gaming raised funding from Spurs Sports & Entertainment and announced multiple first-of-their-kind partnerships within mobile gaming. Tribe Gaming is based in Austin, Texas with contractors located around the world.

About this role:

Tribe Gaming is seeking a Partnerships Account Manager who will be tasked with the execution and project management of organization-wide activations that are closed by our sales team. This role will play a crucial role in delivering successful activations and maintaining strong client relationships. They will be responsible for managing communication with clients, overseeing the execution of activations, and collecting post-campaign metrics to create reports for clients.

What you’ll be doing:

  • Managing execution of campaign and influencer activations, overseeing the end-to-end execution of campaigns, including coordinating with influencers, managing deliverables, overseeing owned and operated videos, and ensuring successful live/experiential activations.
  • Acting as the main point of contact for clients, serving as the primary liaison between the organization and clients, relaying internal feedback to clients, attending meetings, providing regular updates, fulfilling client requests, and addressing any questions or concerns.
  • Clearly communicating client expectations to all relevant teams within the organization, ensuring that deliverables and projects are completed on time and meet the required standards of satisfaction.
  • Tracking activations and providing reporting, monitoring the progress and performance of campaigns, collecting relevant data and metrics and creating monthly reports for clients in order to offer insights and recommendations based on the campaign results.
  • Leading the financial aspect of activations, invoicing clients, tracking down payments and ensuring that talent are paid.
  • Building and maintaining strong client relationships, consistently seeking to positively impact client satisfaction, retention, and growth by providing excellent service and being responsive to client needs.
  • Providing top-notch service to clients, ensuring that clients’ concerns and inquiries are addressed promptly and effectively, aiming to exceed client expectations.
  • Improving the efficiency of campaign operations, actively seeking opportunities to streamline and optimize the account management workflow, identifying areas where processes can be improved, and making suggestions for increased efficiency and effectiveness.
  • Upselling and growing existing partnerships, playing a key role in growing revenues committed to each activation.

What it takes to be successful:

  • 1-2 years of experience in a sales support role involving talent
  • A self-motivated and independent individual who can navigate relationships with talent, publishers and clients and handle multiple ongoing projects simultaneously.
  • Basic knowledge of YouTube, Twitter, and other social platforms in order to to effectively communicate and coordinate with influencers and understand the best practices for social media activations.
  • A high level of attention to detail to ensure that campaigns are executed flawlessly.
  • Strong problem-solving skills to address any challenges or issues that arise during the campaign process.
  • Able to work collaboratively with various teams and departments within the organization. This includes coordinating with the sales team, creative teams, and other stakeholders to ensure successful campaign execution.
  • A broad understanding of different types of social media activations familiar with industry best practices in order to provide valuable insights and recommendations to clients.
  • Strong interpersonal and communication skills to provide exceptional customer service to partners, talent, and clients.
  • Responsive, proactive, and able to effectively communicate across several verticals.
  • Local to Austin, TX, with the ability to come into the office 2-3 days per week.

What we offer:

  • An ambitious company focused on growth and continual improvement
  • A fast-paced fun team of passionate people
  • Excellent reputation with customers and within the industry
  • Competitive market pay
  • Unlimited paid time off, paid sick days & holidays
  • Medical, dental and vision insurance

Tribe Gaming is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.

We are deeply rooted in the gaming universe and would love to welcome you on our mission to push the boundaries of gaming & content together.

Partnerships Operations Intern

Who we are:

Tribe Gaming is the leading mobile gaming content collective, founded in 2017 by content creator Patrick “Chief Pat” Carney to drive the growth of mobile gaming media, entertainment, and esports. Exclusively representing the biggest names in mobile content and the most talented players in mobile esports, Tribe’s powerhouse of creators has garnered 20+ million subscribers and 100+ million monthly views on YouTube alone, and Tribe’s esports teams have competed in four major mobile titles – having won multiple world championships.

In 2021, Tribe Gaming raised funding from Spurs Sports & Entertainment and announced multiple first-of-their-kind partnerships within mobile gaming. Tribe Gaming is based in Austin, Texas with contractors located around the world.

About this role:

Tribe Gaming is seeking a Partnerships Operations Intern to join the team! As a Partnerships Operations Intern, you will be primarily responsible for executing one-off influencer marketing campaigns while managing several different stakeholders. This role is responsible for maintaining strong relationships with brands, agencies and publishers, and representing Tribe Gaming as their main contact for executing several influencer marketing campaigns. Additionally, this role is supporting the partnership department with regular upkeep of internal resources/tools & assisting with sales prospecting.

What you’ll be doing:

  • Executing one-off influencer marketing campaigns, including:
    • Reviewing all legal agreements to ensure proper compliance and terms
    • Keeping open lines of communication with client, talent & other stakeholders
    • Ensuring proper deliverable fulfillment from talents
    • Providing post-campaign analytics to client & record for in-house bookkeeping
    • Setting up meetings, creating meeting agendas, taking clear, organized notes on every call and sending recaps emails with any next steps
    • Owning the Talent Fee disbursement for all closed campaigns, coordinating with Finance for any past-due payouts
  • Collaborating closely with the Sales & Activations team to coordinate and manage various sponsor deals, ensuring smooth execution and fulfillment of partnership obligations, including:
    • Scheduling internal kick-off calls with relevant stakeholders
    • Ensuring there is proper visibility and coverage with the Partnerships team
    • Staying up to date on progress and status of campaigns once transitioned
  • Providing the Partnerships Team with administrative back-end support with CRM platforms, including:
    • Regularly ensuring data compliance & data hygiene from internal stakeholders
    • Working with CRM platforms’ support teams to help implement improvements
  • Providing sales prospecting assistance to the Partnerships team, including:
    • Identifying & collecting contact information of decision makers of potential partners across games, publishers and brands
    • Conducting research on a wide variety of games, publishers & brands to identify their spending habits & areas of opportunities for Tribe

What it takes to be successful:

  • Local to Austin, TX
  • Excellent organizational and time management skills
  • Strong written and verbal communication skills
  • Prior experience, exposure or interest in Sales/Brand Partnerships
  • Ability to work on weekends from time-to-time as needed
  • Interest in the Gaming and/or Influencer space

What we offer:

  • An ambitious company focused on growth and continual improvement
  • A fast-paced fun team of passionate people
  • Excellent reputation with customers and within the industry
  • Competitive market pay

Tribe Gaming is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.

We are deeply rooted in the gaming universe and would love to welcome you on our mission to push the boundaries of gaming & content together.